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Terms & Conditions

Terms & Conditions

Scope and Purpose of the General Conditions of the Store


The present General Conditions are intended, with the order form, and the other elements referred to in them, to regulate the terms and conditions that govern the provision of the Online Shop Service of the Termas de S. Pedro do Sul with headquarters at Dr. António José de Almeida Square, Termas de S. Pedro do Sul, 3660-692 Várzea, under the single registration and identification number of corporate entity number 506817997, hereinafter referred to as”Termas SPS “.


The Service consists of making available, through the POST address of access to the Online Store, which, in addition to providing information regarding a set of products and / or services, allows the User to electronically order the products disclosed on the terms and conditions described herein.


The ordering of products must be made by Users aged 18 or over (eighteen) years (individuals under the age must have authorization from their representatives). The elements and information transmitted by the User will enjoy full legal effects, recognizing the User’s electronic purchases, and can not claim the lack of signature for non-compliance with the obligations assumed.


Product Information and Contents


The Termas SPS will make every effort to ensure that the information presented does not contain typographical errors and will be promptly corrected whenever they occur. If you purchase a product that has different characteristics than those presented online, you have the right to proceed to the resolution of the purchase agreement in accordance with applicable legal terms (right of free resolution – see paragraph 9).


The Termas SPS will do their utmost to ship all the products ordered, but it is possible that in certain cases and due to causes Termas SPS, such as human errors or incidents in computer systems, it is not possible to make available any of the products requested by the User. If any product is not available after you have placed the order, you will be notified, by e-mail or by telephone. At this point you will be presented with the possibility of canceling the order with the corresponding refund, if you have already made the respective payment.


All information about prices, products, specifications, promotional actions and services may be changed at any time by Termas SPS.



3.1 All products and services marketed in the Online Store Termas SPS are in accordance with Portuguese Law.


3.2 The shop has adequate security levels, yet Termas SPS shall not be liable for any damages suffered by the User and / or third parties due to delays, interruptions, errors and suspensions of communications that arise from factors beyond their control, namely any deficiencies or failures caused by the communications network or services communications by third parties, the computer system, modems, connection software or any computer viruses, or arising from the downloading through the infected files service or containing viruses or other properties that may affect the User’s equipment. If for any reason of error of access to the electronic site of the Online Store Termas SPS any inability to provide service, Termas SPS shall not be liable for any damages.


3.3 The queries of data and information made within the scope of this Service are presumed to be made by the User, declining to Termas SPS any liability arising from the misuse or fraudulent use of the information obtained.


3.4 The Termas SPS shall not be liable for any loss or damage caused by abusive uses of the Service that are not directly attributable to it as an intent or gross negligence.


3.5 The Termas SPS is not liable for damages or damages arising from non-performance or defective performance of the Service when it is not directly or indirectly attributable to it as a result of gross negligence or gross negligence, and is not responsible for, inter alia, (i) errors, omissions or other inaccuracies regarding the information made available through the Service; (ii) damages caused by the fault of the User or of third parties, including infringements of intellectual property, (iii) failure or defective compliance resulting from compliance with judicial decisions or administrative authorities or (iv) failure or failure to comply situations of force majeure, ie situations of extraordinary or unforeseeable nature, Termas SPS and which can not be controlled, such as fires, power outages, explosions, wars, riots, civil unrest, government decisions, strikes, earthquakes, floods or other natural disasters or other situations not controllable by Termas SPS which prevent or impair the fulfillment of the obligations assumed.


3.6. The Termas SPS does not guarantee that:


i) the Service is provided uninterrupted, is secure, error-free, or operates infinitely;

ii) the quality of any product, service, information or any other material purchased or obtained through the Service fulfills any expectation of the User in respect thereof;

iii) any material obtained in any way through the use of the Service is used at the risk and risk of the User, who is solely responsible for any damage caused to his system and computer equipment or for any loss of data that results from that operation.

iv) no advice or information, whether oral or written, obtained by the User from or through the Service shall create any warranty which is not expressed in these General Conditions.


3.7. The User accepts that the Termas SPS nYou may not be liable for any damages, including but not limited to, damages for loss of profits, data, contents, or any other losses (even if you have been previously advised by the User of the possibility of such damages), resulting:

i) of the use or impossibility of using the Service;

ii) of the difficulty of obtaining any substitute of goods / services;

iii) from unauthorized access or modification to personal databases.

Consumer Obligations


4.1. The user undertakes to:


i) Provide correct personal information and addresses;

ii) Do not use fake identities;

iii) Respect the limits of orders imposed.


4.2. If any of the data is incorrect or insufficient, and therefore there is a delay or impossibility in the processing of the order, or any non-delivery, the responsibility is the User, and the Termas SPS declines any responsibility. In the event that the consumer breaches any of these obligations, the Termas SPS reserves the right to cancel future purchases, block access to the store, cancel the provision of any other services Termas SPS to the same User; and, further, not allow the future access of the User to any or any of the services provided by the Termas SPS


4.3. The use of products and services purchased for commercial purposes, namely for resale of goods, is expressly prohibited.


Privacy and Protection of Personal Data


5.1. The Termas SPS guarantee the confidentiality of all data provided by Users.


5.2. The personal data identified in the order form as being of obligatory supply are indispensable for the provision of the Service by the Termas SPS. The omission or inaccuracy of the data provided by the User is of its sole and entire responsibility and may give rise to the refusal to provide the Service by the Termas SPS.


5.3. The personal data of the User will be processed and stored in a computerized manner and are intended to be used by Termas SPS in the scope of the contractual and / or commercial relationship with the User and, in case of authorization by the User, for the commercialization of merchandising products, dermocosmetics, vouchers and welfare.


5.4. In accordance with the applicable legislation, the User is guaranteed, without additional charges, the right of access, rectification and updating of his or her personal data, either directly or by written request, as well as the right to oppose the use thereof for the purposes set forth in number, and for this purpose, contact the entity responsible for the processing of personal data: Termalistur – Termas de S. Pedro do Sul E.M., S.A.


5.5. The Internet is an open network, so that the personal data of the User, other personal information and all content hosted on the Service may circulate in the network without security conditions, including the risk of being accessible and used by unauthorized third parties. the effect, and the Termas SPS be held responsible for such access and / or use.


Cancellation of orders


6.1 At the user’s request


The User may cancel your order by requesting it to the Termas SPS via the telephone number or email, indicating the order number, which will be accepted as long as it has not yet been processed. After processing, the Termas SPS will try to deliver it, but the User has the option of not accepting it.


For cancellation purposes, the User shall indicate the following data to the Termas SPS:


a) Order number

b) NIF with which you placed the order and delivery address


6.2 By decision of the Termas SPS


The Termas SPSthey reserve the right not to process orders when they find any inconsistency in the personal data presented or to observe misconduct on the part of the buyer. The Termas SPS reserves the right not to process any order or reimbursement, in case of errors in the values and / or characteristics of the products, when these result from technical problems or errors unrelated to the Termas SPS.


Return (Right of Resolution)


7.1. The User may, in the case of a consumer, exercise the right of withdrawal without any compensation being demanded, within 14 (fourteen) days from the day on which the consumer acquires the physical possession of the property.


In order to exercise this right, the User may use the draft indicated below, and must indicate all of his identification data, the subscribed service that he wishes to resolve and the date of subscription. Communication should be by phone or email.


The consumer shall, within 14 (fourteen) days from the date of the communication of the resolution, return the goods to the Termas SPS under appropriate conditions of use.


The packaging must be returned complete, as it has been delivered and accompanied by all the documentation received, namely, the following documents: sales invoice and the document proving receipt of the product. The packaging and the indicated documents should be sent to the following address:


Termalistur – Termas de S. Pedro do Sul, E.M., S.A.

Praça Dr. António José de Almeida,

Termas de S. Pedro do Sul, 3660-692 Várzea


The respective shipping costs will be your responsibility.


7.2. After receiving the return on Termas SPS you will receive a new product, voucher or return of the value by the same payment method used (depending on the situation).


7.3. When NIB information is provided, the refund is made to the indicated bank account. Otherwise, the refund is made by check to the billing address. The refund is made up to 14 days after receiving the will of free resolution and the receipt of the return of the property.


7.4. In the absence of any of the components of the item sold, or if any of them are not in an excellent state of preservation, no refund of the price or shipping will be made and the product will be returned to the original shipping address.



Intellectual Property


8.1. The Store is a registered site and the Service provided by the site itself is the responsibility of the Termas SPS.


8.2. The User acknowledges that the Service contains confidential information and is protected by copyright and related rights, industrial property and other applicable legislation.


8.3. You acknowledge that any content appearing in the advertising, prominence, promotion or mention of any sponsor or advertiser is protected by copyright and related rights laws, industrial property laws and other property protection laws, so any use of such content may only occur under the express authorization of the respective owners.


8.4. The User undertakes to respect in full the rights referred to in the preceding paragraph, namely to refrain from any acts that may violate the law or said rights, such as reproduction, marketing, transmission or placement to the public’s disposal of such contents or any other unauthorized acts that have as their object the same contents.


9.Service Security Conditions


9.1. The User undertakes to observe all applicable legal provisions, in particular, not to practice or encourage the practice of illegal acts or offensive of the good habits, such as the indiscriminate sending of unsolicited communications (spamming) in violation of the provisions in the legislation applicable to the processing of personal data and to advertising communications by means of automatic calling machines, and shall also observe the rules of use of the Service, under penalty of Termas SPS suspend or deactivate the Service in accordance with paragraph 14.


9.2. The User expressly acknowledges and accepts that the IP Network constitutes a public electronic communications network that can be used by several users, and as such, subject to computer overload, so that the Termas SPS do not guarantee the provision of the Service without interruptions, loss of information or delays.


9.3. The Termas SPS service in situations of unpredictable overload of the systems supported or of force majeure (situations of an extraordinary or unforeseeable nature Termas SPS and that can not be controlled by it).


9.4. In case of interruption of the provision of the Service for reasons of unpredictable overload of the systems in which it is supported, [NAME] undertakes to regularize its operation as soon as possible.


Store Service Suspension and Deactivation


10.1. Regardless of any prior or subsequent communication, [NAME] may, at any time and in its sole discretion, discontinue the provision of the Service and / or part of the Service to any or all Users.


10.2. The Termas SPS they also reserve the right to suspend or immediately cease access to the Service in the following cases:


a) When the User does not observe the conditions of use referred to in point 4 and others referred to in the General Conditions;

b) When the Termas SPS cease access to the Lodge, by prior communication with an advance of 15 days from the date of termination.

10.3. Suspension or termination of the Service by Termas SPS, pursuant to the preceding paragraphs, no matter the right to use or parties to any damages or other compensation may not the Termas SPS be liable or otherwise encumbered, for any consequence resulting from the suspension, cancellation, cancellation of the Service.


10.4. In the situations described above, Termas SPS communicate to the User in advance so that the User may, in order to safeguard the contents of his / her area of order viewing, within three (3) business days of sending the e-mail or making the information available on the Service’s main page .




11.1. Without prejudice to other forms of communication set forth in these General Conditions, notifications made to the User that relate to the Service, including any changes to these General Conditions, may be made to the User’s email address, by SMS or telephone contact.


11.2. The User agrees to receive any communication and / or notification related to the Online Store, to the address, telephone number and or e-mail address (“e-mail”) indicated in the ordering process.


At any time, you may request that you do not receive these communications and / or notifications through the Contact Form or through the option “Do not receive the Newsletter” entered in each Newsletter.


Technical Settings

12.1. Notwithstanding the following paragraph, the Termas SPS may change the Service and / or the technical conditions of provision thereof, as well as the respective rules of use, and shall disclose to the User such changes with a minimum advance of fifteen (15) days.


12.2. The current version of these General Conditions and their annexes is available on the website [INDICATE ADDRESS OF THE COMPANY]




13.1. Whenever Termas SPS that it is necessary or desirable to optimize the browsing experience and / or improve the connectivity conditions, it can remotely reshape the network settings.


13.2. Without prejudice to the provisions of the following paragraphs, and taking into account the innovative nature of the Service and the technological developments to which it may be subject, the [NAME] may change the technical configurations of the same whenever this proves convenient to adapt it to any technological developments.


13.3. The Termas SPS however, do not guarantee the User to perform any upgrades or improvements to the Service.


13.4. Some upgrades or new features of the Service may be available only against payment by the User and / or subscription, for the same, of Specific Conditions of use.



14.1. The User can submit any contractual disputes, to the mechanisms of arbitration and mediation that are or may be legally constituted and complain to the Termas SPS of acts and omissions that violate the legal provisions applicable to the acquisition of goods.


14.2. The complaint must be filed within a maximum period of 30 (thirty) days, counted from the knowledge of the facts by the User, being registered in the information systems of the Termas SPS which shall decide the complaint and notify the interested party within a maximum period of thirty (30) days, from the date of its receipt.


Applicable law

The Contract is governed by Portuguese law.


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